Privacy Policy for AlpineVPN

Effective Date: 08.03.2025

AlpineVPN ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alpinevpn.app and use our VPN services. By using our services, you agree to the terms of this Privacy Policy.

1. Data Controller

A2G Security Group
Blegistrasse 7 6340 Baar
Email: help@alpinevpn.app

2. Information We Collect

We minimize data collection to protect your privacy:

• Personal Information: We do NOT collect personal data such as names, addresses, or payment details when using the VPN service. For account management, we may collect your email address.

• Connection Data: We do NOT log your IP address, browsing history, traffic destination, metadata, or DNS queries.

• Technical Data: Device type, app version, operating system, and anonymized performance data (for troubleshooting and service improvement).

3. Use of Information

We use the collected data to:

• Provide, maintain, and improve our VPN services

• Respond to customer support requests

• Ensure network security and prevent abuse

4. Legal Basis for Processing (GDPR Compliance)

For users in the EU, we process data based on:

• Contractual necessity: To deliver the VPN service

• Legitimate interests: To improve security and performance

• Consent: Where applicable (e.g., for marketing communications)

5. Data Sharing and Disclosure

We do NOT sell, rent, or trade your data. We may share data with:

• Service providers: For technical support, under strict confidentiality

• Legal authorities: Only if required by Swiss law

6. International Data Transfers

If data is transferred outside Switzerland or the EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Security

We implement strong security measures:

• SSL/TLS encryption

• Secure server infrastructure

• Regular security audits

8. Your Rights

Under the Swiss Data Protection Act (DSG) and GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to data processing

• Data portability (where applicable)

Contact us at help@alpinevpn.app to exercise these rights.

9. Cookies and Tracking Technologies

We use minimal cookies necessary for website functionality. We do NOT use third-party trackers for advertising.

10. Retention of Data

We retain data only as long as necessary to provide our services or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us:
If you have questions about this Privacy Policy, contact us at:
help@alpinevpn.app