General Terms and Conditions (AGB)

General Terms and Conditions (AGB)

General Terms and Conditions (AGB) of AlpineVPN

Effective Date: 08.03.2025

  1. Scope

    These General Terms and Conditions ("AGB") apply to all services provided by AlpineVPN through the website alpinevpn.app and its related applications. By using our services, you agree to these terms.


  2. Service Description

    AlpineVPN offers Virtual Private Network (VPN) services designed to enhance online privacy, security, and anonymity. Our service encrypts internet connections, masks IP addresses, and allows users to access global content securely. We do not guarantee uninterrupted availability, error-free operation, or specific performance levels due to the nature of internet-based services. Users acknowledge that the VPN service may be subject to limitations, such as network congestion, server maintenance, or unexpected outages.


  3. Registration and Account

    • Account Creation: Users must provide accurate, current, and complete information during registration.

    • Account Security: Users are responsible for maintaining the confidentiality of their login credentials and for all activities under their account.

    • Prohibited Account Use: Accounts may not be shared with third parties or used for unauthorized purposes. Failure to comply may result in account suspension or termination.


  4. User Obligations

    Users agree to:

    • Lawful Use: Use the service only for lawful purposes and comply with all applicable laws and regulations.

    • Prohibited Activities: Refrain from activities such as hacking, spreading malware, phishing, illegal file sharing, and bypassing local legal restrictions.

    • Security Compliance: Not attempt to interfere with or compromise the integrity of AlpineVPN's network.

    Violations may result in immediate account suspension or legal action.


  5. Payment Terms

    • Subscription Fees: Fees are due in advance for the selected subscription period. Pricing details are available on our website.

    • Payment Methods: All provided by Apple / App Store

    • Refund Policy: Payments are non-refundable unless required by law or explicitly stated otherwise.

    • Automatic Renewal: Subscriptions may auto-renew unless canceled before the renewal date.


  6. Limitation of Liability

    • No Warranty: AlpineVPN is provided "as is" without warranties of any kind, either express or implied.

    • Liability Limitation: We are not liable for indirect, incidental, or consequential damages, including data loss, service interruptions, or security breaches beyond our control. This includes issues caused by third-party services or infrastructure outside our control.

    • Force Majeure: We are not responsible for service failures due to events beyond our reasonable control (e.g., natural disasters, government actions, technical failures from third parties).


  7. Termination

    • User Termination: Users may cancel their subscription at any time through their account settings.

    • Company Termination: AlpineVPN reserves the right to terminate accounts for violations of these AGB, illegal activities, or security risks without prior notice.

    • Effect of Termination: Upon termination, access to the service will be revoked, and no refunds will be issued.


  8. Data Protection

    Our data processing practices, including data collection, usage, and protection, are outlined in our Privacy Policy. We prioritize user privacy and minimize data collection. AlpineVPN does not store logs of user activity, ensuring your online actions are not tracked or recorded.


  9. Support and Customer Service

    For any inquiries or technical support, users can contact us via help@alpinevpn.app. We aim to respond to support requests within 48h. Please note that we do not provide support for any illegal or prohibited activities conducted using our services.


  10. Governing Law and Jurisdiction

These AGB are governed by Swiss law. Any disputes arising from the use of our services shall be resolved exclusively in the courts of Zug, Switzerland.


  1. Changes to the AGB

We reserve the right to modify these AGB at any time. Changes will be effective upon posting on our website. Users are responsible for reviewing the AGB regularly. Continued use of the service after changes constitutes acceptance of the updated terms.


  1. Geographical Restrictions

AlpineVPN may restrict or block access from certain countries where its services are prohibited by law. The service is not available in regions where local laws prohibit the use of VPN services.


  1. Updates and Maintenance

AlpineVPN may perform system updates or maintenance that may temporarily affect the availability of the service. Users will be informed of planned maintenance schedules, but we cannot guarantee prior notice of unplanned outages.


  1. Third-Party Liability

AlpineVPN is not responsible for the content accessed through the service or any illegal activities performed by users using our platform. Users acknowledge that accessing certain websites or services may be subject to local laws and regulations.


  1. Acceptance of the AGB

By creating an account and using the service, users explicitly accept and agree to these AGB. Users are required to agree to these terms by checking a box during the registration process.


Contact:

AlpineVPN / A2G Security Group
Blegistrasse 7 6340 Baar
Email: help@alpinevpn.app

If you have any questions about these AGB, please contact us at the provided email address.